Privacy policy
How enquiry and customer support information is intended to be collected and handled.
Last reviewed: October 2026
Information you provide
When you submit an enquiry or complaint, this site requests the information needed to respond to the request. Do not include passwords, banking credentials, government identity numbers or unrelated sensitive details.
How information is used
Submitted details are intended for customer follow-up, service coordination and complaint updates. Enquiry and complaint forms require the configured database to save records. If the service is not configured or a save fails, the form will show an error rather than report success.
Customer complaint access
Complaint tracking requires both the complaint reference and a private access code. Keep the access code confidential. Internal staff notes are not intended to be shown in customer tracking.
Retention and contact
Retention periods and privacy contact details need to be confirmed by the business before launch. For questions, use the verified contact details published on this site.